Privacy Policy

At Bar Charts Australia, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website at https://www.barchart.com.au/, place orders for custom bar charts, printing services, or interact with us through any other means.

By using our website and services, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We collect the following types of information:

Personal Information

  • Full name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment details (processed securely via third-party gateways)
  • Company name and business details (if applicable)

Non-Personal Information

  • Browser type and version
  • IP address
  • Device information
  • Pages visited and time spent on our site
  • Referral sources and click behavior

Order-Related Information

  • Custom bar chart specifications
  • Uploaded data files (CSV, Excel, etc.)
  • Design preferences and instructions

2. How We Collect Information

We collect information through:

  • Online order forms
  • Account registration
  • Contact and inquiry forms
  • Email communications
  • Cookies and analytics tools (Google Analytics)
  • Server logs
  • Third-party payment processors

3. How We Use Your Information

Your information is used to:

  • Process and fulfill bar chart design and printing orders
  • Communicate order confirmations, updates, and delivery details
  • Provide customer support
  • Improve our website, services, and user experience
  • Send promotional offers, newsletters, and updates (with your consent)
  • Prevent fraud and ensure site security
  • Comply with legal obligations

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share data with:

  • Trusted service providers (printing partners, shipping companies, payment processors)
  • Legal authorities when required by law
  • Successors in the event of a merger, acquisition, or asset sale

All third-party partners are bound by strict confidentiality agreements.

5. Data Security

We implement industry-standard security measures, including:

  • SSL encryption for data transmission
  • Secure payment processing (PCI DSS compliant)
  • Regular security audits
  • Restricted access to personal data
  • Firewall protection and malware scanning

While we strive to protect your data, no online transmission is 100% secure. You share information at your own risk.

6. Cookies and Tracking

Our website uses cookies to:

  • Remember user preferences
  • Track site performance
  • Personalize your experience
  • Enable essential functions (e.g., shopping cart)

You can disable cookies in your browser settings, but this may limit site functionality.

We use Google Analytics to analyze traffic. You can opt out via the Google Analytics Opt-out Browser Add-on.

7. Your Rights and Choices

Under Australian privacy laws (including the Privacy Act 1988), you have the right to:

  • Access your personal data
  • Request correction of inaccurate information
  • Request deletion of your data (subject to legal retention requirements)
  • Opt out of marketing communications
  • Withdraw consent where processing is consent-based

To exercise these rights, contact us at privacy@barchart.com.au.

8. Data Retention

We retain personal information only as long as necessary to:

  • Fulfill your orders
  • Provide customer support
  • Comply with legal, tax, or accounting requirements

Order-related data and files are deleted after 12 months unless you request otherwise.

9. Children’s Privacy

Our services are not intended for individuals under 16 years of age. We do not knowingly collect data from children. If we become aware of such collection, we will delete the information immediately.

10. Third-Party Links

Our website may contain links to external sites. We are not responsible for their privacy practices. Review their policies before submitting data.

11. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with the updated "Last updated" date. Continued use of our site after changes constitutes acceptance of the new policy.

12. Contact Us

For questions, concerns, or to exercise your privacy rights, contact:

Bar Charts Australia Email: admin@barchart.com.au Phone: 1300 BAR CHART (1300 227 247) Address: Level 12, 123 Pitt Street, Sydney NSW 2000, Australia

We respond to all privacy inquiries within 7 business days.